This hotel is in a beautiful setting. We came on a Monday at the end of April for two nights on the way to a trip on the Rocky Mountain railroad. The rooms were old and tired: they really need to smarten it up. The bedroom was clean, but there was a curious smell on the sheets. ( they changed them willingly the following morning) Staff were cheerful and helpful. The big BUT with this place is the dining arrangements. The hotel is in the middle of nowhere and has the monopoly of evening eating after 6.00pm for miles around. So why on earth is only one of three restaurants open on weekdays? And that restaurant is small, so waiting 30-40 minutes for a meal is regular. They don’t seem to care and smugly realise that eat with us or not at all is a good policy for them…. but not the guests. The only place to have a drink is in the restaurant that is open that night… so no drink while you wait for them to do you the big favour of feeding you. Why can’t you get a drink in the bar… because it is closed. I will not accept the excuse that it is “off season” because I was a customer and so were many others. Forget this place.if you are going on the Rocky Mountain Railway, get another hotel that works properly and get a cab to the train.

It’s adequate. We stayed due to the location and proximity to the slopes, which did not disappoint. Lake Louise is quiet but that suited us but there was a mini supermarket and shops that provided everything we needed. We stayed in block 2. The room whilst clean was pretty cramped for a family of three and quite dated (think 1980s artex ceiling, beige wallpaper and worn carpet). Housekeeping was a bit hit and miss, soap, toilet roll etc. not replenished during our 5 day stay. The standard of the hotel is not really in keeping with the prices charged. Pool area was nice and kept clean. Lovely to be able to swim at the end of a day skiing. Restaurants were good and the staff super friendly. Though we had a disappointing experience in the Explorers towards the end of our trip. We went for dinner relatively early (still within the “family time when children are welcome in the bar and restaurant) but there was a “comedy” night on (and I use the term comedy here lightly as the first act was not good). Within a minute of starting every other word was f**k or similar, totally inappropriate for our child. So, we left before eating. The restaurant staff were very understanding and helpful. However, on mentioning this to the reception staff before heading back to the room, they were unhelpful with a somewhat churlish reply of well the event is on every week there is nothing we can do - completely missing the point of why we were upset. I did not feel it was unreasonable to think that the mix of families and foul language was not a good one. The “comedy” could have started 30mins later once children were no longer permitted in Explorers which I think would have suited everyone. Unfortunately, those experience and the reception staff response has left a really bad taste at the end of our trip.

We love spring in the Rockies. The snow is excellent, the temperature warm and there are no crowds. We booked the Inn because our previous stay was excellent. They did not disappoint. At check in, there was a problem with the reservation. The front desk waved a magic wand and it went away. Remarkable friendly service. Skiing leads to hot tubs. We enjoyed a good soak every night. The pool area, deck and tubs were bright, cheerful, a most pleasant place to meet other travellers. We found the house pizza and pasta an excellent value. Not having to leave the Inn for dinner was a real plus for these travellers. We will be back next year.

Three couples shared 2 - 2 bedroom suites for a ski vacation. The location (5 minutes from the ski slopes) is ideal. Staff were attentive and friendly

After having stayed at the Lake Loise Inn last year we were looking forward to our 2 night stay again this year. We booked the same room as last year and we booked many months in advance. Last year we given a choice of staying in the main building or in an outer building. The outer building was quiet and easy to park by the door to unpack and pack. This year we were not given a choice and even thought we went early before check in to ask for a similar room which we were told was not an option. We had to stay on the second floor over looking the noisy pool with no view outside. Reception said an elevator was available but failed to tell us about the 12 stairs at the back of the building. A better solution would have been to indicate there were trollies at the front where no stairs had to be climbed. Front desk called and said a move was not possible and no offer for a move the second night was made. We know the hotel was not full. Instead of six trips up to the room we made one trip with a trolly down to check out. We wrote a very long note to management about the poor check in information and never heard back.