Not the best option in Banff
Published Date: Apr, 7, 2025
Travel Date: Apr, 1, 2025
Rating: 2
Fantastic location, but the property is quite dated and shows signs of wear and tear. The carpets are stained, maintenance isn't great, and cleanliness could definitely be improved. The hot tub is so small it gets overcrowded, making it unappealing to use. Additionally, the large pool is cold, so no one really goes in that one either.
- Rooms: 1
- Value: 2
- Sleep Quality: 2
- Location: 4
- Cleanliness: 2
- Service: 3
Good family retreat
Trip Type: Family
Published Date: Mar, 24, 2025
Travel Date: Mar, 1, 2025
Rating: 5
Nice room and hot tub and good views ! Hotel manager very kindly rectified a problem I had earlier this year and ensure that this was a fabulous visit. I was very impressed and appreciated that the conscientiously acknowledged a previous mistake and corrected it with a great room! I’d return!
Sad but true
Published Date: Feb, 20, 2025
Travel Date: Feb, 1, 2025
Rating: 3
First the positive things - great desk staff, the views, free bus pass to downtown, outside hot tub, free firewood for in room fireplaces. The negatives were- very dirty rooms (there was everything from dirty bed sheets, spiderwebs, dirty walls.... I could go on and on. It was pretty gross. Things were broken in the room. No attention to detail. No pride of ownership.... just want your money.
- Rooms: 1
- Value: 1
- Sleep Quality: 2
- Location: 5
- Service: 3
Some good some not so good
Published Date: Feb, 1, 2025
Travel Date: Jan, 1, 2025
Rating: 3
The location is great nice rooms with fireplaces unfortunately not very clean ..housekeeping did not wipe counters stovetop vacuum or wash floors..mold on the bathroom ceiling bathroom sink needed a good scrub.the top of the dishwasher had inches of dirt I think they just replaced towels..the hot tub was lovely at times but the staff allowed drinking alcohol and intoxicated and rowdy guests swearing and yelling even though signs said this was not allowed..very unpleasant for families with children I don't believe they have a liquor license so probably illegal also but no one cared
- Rooms: 3
- Value: 3
- Sleep Quality: 3
- Location: 5
- Cleanliness: 1
- Service: 1
Great stay for families!
Published Date: Jan, 2, 2025
Travel Date: Dec, 1, 2024
Rating: 5
Great value and best location for our family who wanted to stay together and have a living room area to gather for Christmas. It was such a great surprise for the hotel to send a Christmas stocking filled with treats for our daughter on Christmas day. We also appreciate the hotel providing a bed and water bowl for our pet during our stay. Plus the Christmas tree set up in our unit was the cherry on top. Definitely felt like our home away from home. Thank you!